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Author
Language
English
Description
No matter your line of work, you are pretty much assured of encountering someone who is difficult to deal with-an angry customer, a disgruntled employee, a know-it-all consultant, or simply someone off the street who is mentally ill, intoxicated, or otherwise unstable. You will find yourself in situations engaging with someone who is emotional or confused or has an agenda that clearly conflicts with yours or that of your business. In these situations,...
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